Terms of Service

01 Acceptance and amendment

Please read these Terms in full before registering an account, ticking the consent box, or otherwise using the platform — in particular the clauses on limitation of liability and dispute resolution.

• Registering, signing in, or using any service on the platform means you have read, understood and accepted these Terms in full
• If you are under 18 or have limited legal capacity, please read these Terms with your guardian and use the platform only with their consent
• We may amend these Terms in response to legal changes or changes to our business; an amended version takes effect once published on this page
• Where an amendment affects your principal rights or obligations, we will also notify you by in-app message, push notification or SMS

02 Registration and identity verification

We will never ask for your password or SMS verification code through off-platform channels, and we will never ask you to transfer money to a personal account. Please be alert to scams impersonating customer service.

• You may register with either a mobile number or an email address; each mobile number or email address may register only one account
• You must ensure your registration details are true, accurate and complete, and keep them up to date
• Some features, such as taking part in auctions, require identity verification, which is completed in The LuxPik App
• Your account is for your own use only and may not be lent, rented, transferred or otherwise made available to anyone else
• You are responsible for safeguarding your account and password; all activity under your account is treated as your own and you bear the consequences
• If your account is compromised or behaves unexpectedly, change your password immediately and contact customer service

03 Our role and the scope of our services

The LuxPik is an information and matching platform for pre-owned luxury goods, offering fixed-price listings, live fixed-price sales, live auctions, sealed-bid auctions and catalogue auctions.

• We provide listing display, authentication, matching, payment settlement and after-sales mediation services to both sides of a transaction
• Title to the goods and liability for defects rest with the seller. We are not a party to the sale contract, but we carry the management and mediation responsibilities set out in these Terms and our platform rules
• Listed items go through combined AI and human authentication; the authentication result shown on the product page is definitive
• We may add, adjust or discontinue parts of the service as our business requires, and will announce significant changes in advance

04 Transactions and formation of contract

The detailed bidding rules for each channel are set out on the Auction Terms and Bidding Rules pages, and on the sealed-bid rules page in the app.

• Fixed-price channels: the sale contract is formed once you submit an order and complete payment
• Auction channels: a bid cannot be withdrawn once submitted; the sale contract is formed when we confirm you as the winning bidder
• Sealed-bid auctions usually open at 0 with a reserve price; bids are not visible between buyers, and the highest bid at or above the reserve wins
• Please check the number of digits carefully before bidding — a winning bid caused by your own input error will not, as a rule, be reversed
• Purchases must be based on a genuine and lawful intention to buy

05 Payment and orders

• After winning an auction or placing an order, you must pay within the period we specify
• If you fail to pay in time or refuse to perform, we may cancel the order and, depending on the circumstances, restrict your bidding privileges
• If a seller refuses to ship without good reason, or the item differs materially from its description, the order is cancelled and you are refunded in full
• Where an order is cancelled for reasons on our side, such as a system fault or a duplicate listing, we will refund you in full and explain what happened
• Costs actually incurred before cancellation, such as shipping already paid, are borne by the party at fault

06 Delivery and inspection

• Items ship by SF Express by default, by air or road, with freight paid on delivery by the buyer
• Please inspect the item on delivery and confirm it matches its description before signing for it; filming the unboxing is recommended as evidence in case of a dispute
• Only tap "Confirm receipt" once you are satisfied with the item — we release payment to the seller at that point
• If there is a problem with the item, contact customer service before confirming receipt rather than confirming first

07 Returns, refunds and authenticity disputes

• Returns are accepted where an item does not match its description or a defect was concealed; we require all listings to be described accurately with no hidden flaws
• If you doubt an item's authenticity, you may have it assessed by an accredited third-party authenticator, whose findings we support and accept
• Where an item is confirmed to be counterfeit, a full return and refund is available
• Returns for reasons unrelated to quality, such as personal preference or fit, must be agreed with customer service in advance
• Disputes should first be settled between buyer and seller. If that fails, you may ask customer service to step in and we will decide on the basis of the evidence

08 Acceptable use and prohibited conduct

You must comply with the law and our platform rules when using the platform, and must not engage in any of the following.

Where you breach these rules we may issue a warning, restrict your bidding privileges, freeze your account or terminate your service. Conduct amounting to a criminal offence will be referred to the competent authorities.

• Bidding, buying or raising complaints in bad faith, or bidding and ordering with the aim of disrupting trading
• Using bots, scripts, crawlers or similar means to interfere with the platform or harvest platform data in bulk
• Publishing or spreading false information, or describing an item's condition or authenticity misleadingly
• Listing items whose trade is prohibited by law, or items of unclear provenance or suspected infringement
• Trading privately outside the platform, or inducing others to do so
• Impersonating our staff, or acting in our name
• Infringing the intellectual property, reputation, privacy or other lawful rights of others

09 Intellectual property

Infringement complaints can be sent to it{'@'}theluxpik.com.

• Copyright in this site — its design, text, images, audio, video, software and databases — belongs to us or to the respective rights holders
• This content may not be copied, republished, adapted, distributed or used commercially without written permission
• Content you upload, such as reviews and photographs, remains yours, but you grant us a free licence to use and display it in the course of providing our services
• Brand names and trade marks appearing on this site belong to their respective owners and are used only to describe the goods offered

10 Limitation of liability

Where mandatory law imposes different obligations on us, that law prevails.

• We are not liable for service interruption or data loss caused by matters beyond our control, such as force majeure, telecoms carrier failure or a cyber attack
• Where a bid fails or is delayed because of your own network interruption, device fault, browser problem or misoperation, you bear the consequences
• Countdowns shown on bidding pages follow server time; the clock on your own device may differ
• Observations made at a preview are indicative only; an item's condition is determined by our authentication result and the product page description
• Notifications are reminders only — the status shown on the order page always governs

11 Account restriction and termination

• You may ask customer service to close your account; settle any orders in progress and outstanding payments first
• After closure, your data is retained for the period required by law and is then deleted or anonymised
• If you seriously breach these Terms or our platform rules, we may restrict your account or terminate this agreement
• Termination does not affect transactions already concluded, nor obligations under the confidentiality, intellectual property and liability clauses

12 Governing law and disputes

The formation, validity, interpretation and performance of these Terms, and any dispute arising from them, are governed by the laws of the People's Republic of China.

• Disputes arising from these Terms should first be resolved through good-faith discussion
• Failing that, either party may bring proceedings before the competent court where the platform operator is located
• If any clause is held invalid, the remaining clauses continue in force

13 Contact us

If you have any questions about these Terms, please get in touch using the details above.

• Customer service: service{'@'}theluxpik.com
• Infringement complaints: it{'@'}theluxpik.com
• Telephone: +86 400-831-5667