The LuxPik (the "Platform") is operated by Tianjin Jiuzhuan Technology Co., Ltd. We understand how important your personal information is to you. This policy explains how the Platform collects, uses, stores, shares and protects your personal information when you use our official website, mobile app and WeChat Mini Program, and what rights you have over that information. Please read and make sure you understand this policy before using our services.
01 Scope
This policy applies to all products and services the Platform provides through www.theluxpik.com, The LuxPik APP (iOS / Android) and The LuxPik WeChat Mini Program.
Our pages may contain links to, or services operated by, independent third parties such as external authentication bodies, payment channels and logistics tracking. Those third parties collect and process your information themselves under their own privacy policies, which fall outside the scope of this policy.
02 Information we collect
We collect only what is necessary to deliver a specific function:
- Account information: the mobile number, email address and password you provide when registering or signing in, together with your nickname and avatar
- Identity verification information: the name and identity document details you submit for real-name verification, seller onboarding or withdrawals, plus qualifications such as a business licence or second-hand dealer permit
- Transaction information: bids and auction records, orders, payment records, invoice details, and return, exchange and after-sales requests
- Fulfilment information: recipient name, contact number and delivery address
- Device and log information: device model, operating system, browser type, IP address, access time and page browsing records
- Communication information: messages exchanged with us and with your counterparty through the contact form, customer service line or in-app messaging
03 How we use information
- Creating and managing your account, verifying your identity and keeping your account secure
- Listing items, matching buyers and sellers, processing orders, settling payments and issuing invoices
- Arranging delivery and providing shipment tracking
- Handling authentication, returns, exchanges, authenticity disputes and other after-sales requests
- Detecting and acting on malicious bidding, malicious purchasing, fraudulent transactions and other violations
- Sending you campaign and product messages where you have separately consented. You can withdraw that consent at any time through your notification settings or the unsubscribe link in the message
- Producing statistical analysis that does not identify you personally, in order to improve our features and service quality
04 Disclosure to third parties
We do not sell your personal information. We disclose it only in the following circumstances:
- With your prior, separate consent
- Where necessary to complete a transaction, by providing your counterparty with the fulfilment details they need, for example giving the seller your delivery information
- By providing the minimum information necessary to partners that support the Platform with payment, logistics, real-name verification or cloud services, under contracts that bind them to confidentiality and security obligations
- Where judicial or administrative authorities make a lawful request, or where disclosure is necessary to protect national security, the public interest or the significant lawful rights of others
- In any other circumstance provided for by law
05 Cookies and access logs
We use cookies and similar technologies to remember your sign-in state, language preference and cart contents so you do not have to re-enter them. You can manage or clear cookies through your browser settings, but features that depend on being signed in may then stop working correctly.
Our servers automatically record access logs, including IP address, access time, requested page, referring page, and browser and device information. Access logs are used for troubleshooting, attack prevention and statistical analysis, not to identify you personally.
06 Storage and security
- Location: your personal information is stored within the mainland territory of the People's Republic of China. Any transfer abroad will be subject to your separate consent and the procedures required by law
- Retention: we keep information for as long as necessary to fulfil the purposes described in this policy. Where the law sets a minimum retention period for transaction records or financial documents, that period applies
- Safeguards: we protect your information with technical and organisational measures including encryption in transit, access controls and audit logging
- Incidents: in the event of a data breach or similar security incident, we will notify you and report to the competent regulator as the law requires
07 Your rights
Within the limits set by law, you may exercise the following rights. You can act on most of them yourself in the app settings, or contact us using the details at the end of this policy.
- Access and obtain a copy of your personal information
- Correct or complete information that is inaccurate or incomplete
- Delete your personal information, or request its transfer where the conditions are met
- Withdraw consent you previously gave. Withdrawal does not affect processing already carried out on the basis of that consent
- Close your account. Once closed, we will delete or anonymise your personal information unless the law requires otherwise
08 Protection of minors
The Platform is intended for users with full legal capacity. We do not knowingly direct our services at, or collect personal information from, children under the age of fourteen.
If you are a guardian and find that a minor has registered an account or submitted personal information without your consent, please contact us using the details in this policy. We will verify the situation and delete the information.
09 Changes to this policy
We may revise this policy as our business changes or as the law requires. The revised policy will be published on this page with the date it was updated.
Where a change materially affects your rights, we will give you separate notice by prominent means such as an in-app message, SMS or email. If you continue using the Platform after a revision takes effect, you accept the revised policy.
10 Contact us
If you have any question, comment or complaint about this policy, or wish to exercise any of the rights above, please contact us. We will verify your identity and respond within fifteen working days.
- Operating entity: Tianjin Jiuzhuan Technology Co., Ltd.
- Customer service: +86 400-831-5667
- Email: service{'@'}theluxpik.com
- Contact form: the Contact page on this site
